Shipping policy

Shipping Policy

Seller and contact details: see our contact page or email info@petroldrive.com.

Production time

Every order is made for you. Standard items are produced in 5–7 working days. Custom designs need an extra 1–3 working days, counted from your approval of the design preview.

Shipping is free, always tracked

DestinationServiceEstimated transitCustoms / import duties
Latvia, EU and other European countriesExpress, trackedabout 5 working daysNone within the EU. Non-EU European countries (e.g. Norway, Switzerland): see below the table.
USAFedEx / standard tracked7–14 working daysIncluded in the price — nothing extra to pay on delivery.
United KingdomTracked7–14 daysImport duties and taxes paid by the buyer
AustraliaTracked10–18 daysImport duties and taxes paid by the buyer

Transit times are estimates from dispatch and are not guaranteed; holidays and customs checks can add delays. You'll receive a tracking link by email when your parcel ships. For other non-EU countries, any import duties, taxes or fees are charged by the destination country and are paid by the buyer unless stated otherwise at checkout.

Delivery time: the expected delivery time is the production time plus the estimated transit time above, and is also shown at checkout. If no time is agreed, we deliver no later than 30 days after the contract is concluded. If we can't deliver within the agreed time, you may set a reasonable extra period, and if we still don't deliver, cancel and receive a full refund.

Addresses and PO boxes

Please check your address carefully. Courier services (e.g. FedEx) cannot deliver to PO boxes or APO/FPO addresses — please give a street address and a phone number for the courier. If an address is wrong or incomplete, email us as soon as possible; we can change it free of charge before dispatch. If a parcel is returned to us because of an incorrect address or because it was not collected, we will re-send it once you cover the new shipping cost, or refund the item price minus the shipping costs we incurred. This does not affect your right of withdrawal for standard items (see our Refund Policy).

Lost or delayed parcels

If tracking hasn't moved for 10 working days, or your parcel hasn't arrived within 10 working days after the estimated window, contact us. We open an investigation with the carrier and, if the parcel is confirmed lost, send a free replacement or a full refund. The risk of loss or damage passes to you only when you (or someone you name) receive the parcel.

Damaged in transit

Send photos of the item and packaging to info@petroldrive.com and we will send a free replacement or refund. See our Refund Policy.