Returns & Refunds

Returns, Refunds & Warranty

Seller and contact details: see our contact page or email info@petroldrive.com.

Every PetrolDrive piece is made to order, laser-cut from steel and powder-coated. Below is how returns and problems are handled, in plain words.

1. Changing your mind: 14-day right of withdrawal (standard items)

This right applies to consumers in the European Union, the European Economic Area (Norway, Iceland, Liechtenstein) and the United Kingdom. If you are a consumer there, you may withdraw from your purchase of a standard (catalogue) item within 14 days from the day you, or a person you name (other than the carrier), receive the goods. You do not need to give a reason.

To withdraw, send us a clear statement before the 14 days end, by email to info@petroldrive.com or by post to the address in the form in section 7. You may use the model form below, but you don't have to.

• Send or hand the item back to us without undue delay and no later than 14 days after telling us you are withdrawing.
• You pay the cost of returning the item. Please pack it well and use a tracked service.
• We refund everything you paid, including the original standard delivery cost, within 14 days of receiving your withdrawal notice. We may hold the refund until we have the item back or you show proof you sent it, whichever comes first.
• Refunds go to the original payment method, free of charge.
• You are only liable for any loss of value caused by handling the item beyond what is needed to check its nature, characteristics and functioning (for example, if it has been drilled, glued or mounted).

Outside the EU, EEA and UK (for example the USA or Australia), orders cannot be returned for a change of mind. Faulty or damaged items are always covered (see sections 4 and 5).

2. Custom and personalised items cannot be withdrawn

The following items are made to your specification or clearly personalised:

• custom car silhouettes designed from your photos or description;
• licence plate frames and any other item with your text, name, number, logo or other personalisation.

Under Article 16(c) of Directive 2011/83/EU (and the corresponding Latvian and UK rules), the right of withdrawal does not apply to such goods. Each product page shows whether an item is personalised. This does not affect your rights if the item is faulty, damaged or does not match what you ordered or the approved preview (see sections 4 and 5).

3. Cancelling before production

You can cancel any order free of charge within 24 hours of placing it, or later as long as we have not started cutting — just email us with your order number. For custom orders, cancellation is free until you approve the design preview. Once cutting has begun, standard items fall under section 1 and custom or personalised items cannot be cancelled.

4. Arrived damaged?

Please email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a free replacement (or a refund if you prefer). Reporting quickly helps us claim from the carrier, but it does not shorten your legal rights in section 5.

5. Legal guarantee and your statutory rights

Customers in the EU and EEA have a free 2-year legal guarantee under EU and Latvian law (longer where your national law provides for it). If an item does not conform to the contract — for example it has a defect, or does not match its description or the approved preview — you are entitled to have it repaired or replaced free of charge, or, if that is not possible or not done within a reasonable time, to a price reduction or a full refund. Please tell us about the problem within 2 months of discovering it.

The guarantee does not cover normal wear and tear, or damage caused by improper mounting, accidents or impact. Licence plate frames and other items intended for exterior use on a vehicle are made for outdoor conditions and are covered when used as intended. Silhouettes and signs intended for indoor use are not covered for damage caused by outdoor exposure.

Customers outside the EU/EEA keep all rights given by the consumer law of their country (for example the UK Consumer Rights Act 2015 or the Australian Consumer Law). Nothing in this policy limits those rights. Contact us and we will put things right.

6. Natural variation

Each piece is cut and coated individually. Small variations in coating texture, sheen and edge finish, and slight differences from on-screen colours, are normal and are not defects.

7. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

8. Questions or complaints

Email us first — we reply to written complaints within 15 days. If we can't agree, see the dispute section of our Terms of Service.